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How Common works
  • What is Common?
  • What's included with membership
  • Types of requests we handle
  • Turnaround times
  • What we don't do
  • Website hosting and ownership
Pricing & billing
  • Plans overview
  • How billing works
  • Changing plans
  • Updating your payment method
  • Canceling your membership
  • Refunds
  • Refer a Friend Rewards
Application, onboarding & launch
  • How to apply
  • What happens after you're accepted
  • What we need from you to get started
  • Design and revisions
  • Launching your site
  • Submitting your first update
Account & support
  • Managing your account
  • Dashboard tour
  • Inviting collaborators
  • Notifications
  • Forgot your password
  • Contacting support
Help Center/How Common works

How Common works

What Common is, what's included with your membership, and what's outside our scope.

What is Common?

Common is a curated club that designs, builds, and maintains websites for small businesses.

What's included with membership

A breakdown of what your monthly Common membership covers.

Types of requests we handle

Examples of the website changes you can submit to the team.

Turnaround times

Typical turnaround is 24–48 hours, Monday–Friday.

What we don't do

The kinds of projects that fall outside Common's standard service.

Website hosting and ownership

How hosting works and what happens to your site if you cancel.

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